General terms and conditions of business

1) Scopes

1.1. The General Terms and Conditions (GTC) of Leios Food GmbH apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter “customer”) concludes with the seller with regard to the goods presented by the seller in his online shop. The inclusion of the customer's own conditions is hereby expressly rejected, unless other agreements have been made

1.2. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity. An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

1.3. The subject of the contract can - depending on the seller's product description - be both the purchase of goods by way of a one-off delivery and the purchase of goods by way of a permanent delivery (subscription contract). In the case of a subscription contract, the seller undertakes to provide and deliver the contractually owed goods to the customer for the duration of the previously agreed contract term at the contractually agreed time intervals.

2) Conclusion of contract

2.1. The product descriptions contained in the seller's online shop do not represent binding offers on the part of the seller, but are used to make a binding offer by the customer.

2.2. The customer can submit the offer using the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by finally confirming the order button that concludes the ordering process.

2.3. The seller can accept the customer's offer within five days,

• by sending the customer a written order confirmation in text form by fax or email, whereby the receipt of the order confirmation by the customer is decisive,
• by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive
• by asking the customer to pay after placing their order

If several of the aforementioned alternatives are present, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.

2.4. When submitting an offer via the seller's online order form, the contract text is saved by the seller after the contract has been concluded and sent to the customer in text form by email, fax or letter after the order has been sent. If the customer has set up a user account in the seller's online shop before sending his order, the order data will be archived on the seller's website and can be accessed by the customer via his password-protected user account by providing the corresponding login data.

2.5. Before bindingly submitting the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he has completely completed the ordering process

2.6. The languages ​​German and English are available for concluding the contract.

2.7. Order processing is automated. The customer must ensure that the email address he provided to process the order is correct so that emails sent by the seller can be received at this address. When using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3) Right of withdrawal

3.1. The consumer generally has a right of withdrawal.

3.2. You can find detailed information about the right of withdrawal in the seller's cancellation policy.

3.3 . The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

4) Prices and shipping costs

4.1.

All prices stated on the seller's website include the applicable statutory sales tax.

4.2. In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and during the ordering process.

4.3. For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for transferring money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes, such as customs duties. Such costs may be incurred in relation to the money transfer even if the delivery does not take place to a country outside the European Union but the customer makes the payment from a country outside the European Union.

5) Delivery and shipping conditions

5.1. Goods will be delivered to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.

5.2. If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the shipping costs if the customer effectively exercises his right of cancellation. If the customer effectively exercises the right of cancellation, the return shipping costs will be subject to the provisions set out in the seller's cancellation policy.

5.3. Pickup is not possible for logistical reasons.

6) Contract duration and contract termination for subscription contracts

6.1. Subscription contracts are concluded for a limited period of time, for the contract term shown in the respective product description in the seller's online shop, and end automatically after the contract term has expired.

6.2. The right to extraordinary termination for good cause remains unaffected. An important reason exists if, taking into account all the circumstances and the individual case and weighing up the interests of both parties, the terminating party cannot be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period.

6.3. Cancellations must be made in writing, for example by email or fax.

7) Retention of title

7.1. If the seller makes advance payments, he reserves ownership of the delivered goods until the purchase price owed has been paid in full.

8) Liability for defects and warranty claims

8.1. If the purchased item is defective, the provisions of statutory liability for defects apply.

8.2. The following applies to used goods: Claims for defects are excluded if the defect only occurs after one year from delivery of the goods. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period. However, the shortening of the liability period to one year does not apply to the customer's claims for damages and reimbursement of expenses, or in the event that the seller has fraudulently concealed the defect

8.3. The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply with this, this will have no impact on his legal or contractual claims for defects.

9) Redeeming promotional vouchers

9.1. Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and that cannot be purchased by the customer can only be redeemed in the seller's online shop and only during the specified period.

9.2. Promotional vouchers can only be redeemed by consumers.

9.3. Individual products can be excluded from voucher campaigns if a corresponding restriction results from the content of the promotional voucher ****.

9.4. Promotional vouchers can only be redeemed before completing the ordering process. Subsequent billing is not possible.

9.5. Only one promotional voucher can be redeemed per order.

9.6. The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.

9.7. If the value of the advertising voucher is not sufficient to cover the order, you can choose one of the other payment methods offered by the seller to pay the difference.

9.8. The balance of a promotional voucher will not be paid out in cash.

9.9. The advertising voucher will not be refunded if the customer returns the goods paid for in whole or in part with the advertising voucher within the scope of his statutory right of withdrawal.

9.10. The promotional voucher is not transferable.

10) Applicable Law

10.1. The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods.

10.2. Furthermore, with regard to the statutory right of withdrawal, this choice of law does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

11) Data protection

11.1. The seller processes the customer's personal data for a specific purpose and in accordance with legal regulations.

11.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment details) will be used by the seller to fulfill and process the contract. This data will be treated confidentially and will not be passed on to third parties who are not involved in the ordering, delivery and payment processes.

11.3. The customer has the right, upon request, to receive information free of charge about the personal data stored about him by the seller. In addition, he has the right to correct incorrect data, block and delete his personal data, unless there is a statutory retention requirement to the contrary.

11.4. Further information about the type, scope, location and purpose of the collection, processing and use of the necessary personal data by the seller can be found in the data protection declaration.

12) Final provisions

12.1.

The place of jurisdiction and place of performance is the seller's registered office if the customer is a merchant, a legal entity under public law or a special fund under public law.

12.2. The contract language is German.

12.3.

European Commission platform for online dispute resolution (OS) for consumers:

http://ec.europa.eu/consumers/odr/

. We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.